Frequently Asked
Questions.

My Fan Vault is a fan merchandise and experience store offering different card tiers and associated benefits. Each tier is designed around a different level of access, and every product page explains exactly what's included.

Option A (no official affiliation): My Fan Vault is an independent fan-operated store. We are not officially affiliated with, endorsed by, or representing any celebrity or their management, unless explicitly stated on a specific product page.

Each tier includes the specific benefits listed on its product page. Review the description before ordering — every card lists its exact inclusions.

Yes — we offer Bronze, Silver, Gold, and Platinum tiers. Each tier unlocks a different level of access, from digital benefits to personalized experiences. Visit the shop to compare them side by side.

Digital delivery details will be provided during checkout or after an order has been verified. Typically, QR unlock codes and digital content are sent to your email within 24 hours of purchase.

Shipping methods, delivery estimates, applicable fees, and tracking availability will be explained before purchase. Physical cards are shipped in protective presentation packaging with worldwide tracking available.

Submit the required details through the approved process. The request must be confirmed before a delivery date can be promised. We'll always confirm timing with you on WhatsApp before anything is scheduled.

Eligible customers receive scheduling instructions after the organizer confirms availability. One-on-one calls and small-group meet-ups are both scheduled in advance — you'll always get written confirmation first.

No, not unless the specific experience is explicitly confirmed in the product terms. Availability and authorization must be verified. Submitting an inquiry does not confirm a booking — confirmation happens only after the organizer verifies all details.

Refund eligibility depends on the published refund policy, applicable law, and the type of product or service purchased. Digital items may be non-refundable after activation, while physical items usually have a 14-day window. Contact us on WhatsApp for details on your specific order.

You can cancel within 12 hours of placing the order for a full refund. After 12 hours, the order enters fulfillment and can no longer be cancelled. Reach out on WhatsApp immediately if you need to cancel.

We replace damaged cards free of charge. Contact us on WhatsApp within 7 days of delivery with a photo of the damage, and we'll ship a replacement immediately — no return required.

Use the official WhatsApp link provided on the website. WhatsApp is our only support channel — no forms, no emails, no waiting on hold. We answer directly and personally.

Message us directly on WhatsApp. Our team answers every message personally, and we'll help you with anything the FAQ doesn't cover.