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Returns & Refunds · My Fan Vault
Returns & Refunds

Straightforward
Returns Policy.

Clear terms, no hidden conditions. Here's exactly what's eligible, how to start a return, and how we handle damaged or missing items.

14-Day Window

Unopened physical items can be returned within 14 days of delivery for a full refund.

Free Replacements

If your item arrives damaged or incorrect, we ship a replacement at no cost — no return required.

Fair & Transparent

Every decision follows our published policy and applicable consumer law. No fine print surprises.

How Returns Work

Four simple steps from request to refund.

1

Contact Us

Message us on WhatsApp with your order number and reason for return within the eligible window.

2

Get Approval

Our team reviews your request and confirms eligibility with clear next steps — usually within 24 hours.

3

Ship It Back

Return the item in its original packaging (unopened and seal intact). We'll provide return instructions.

4

Get Refunded

Once we receive and inspect the item, your refund is processed within 5–10 business days.

Eligibility

Clear rules so there are no surprises.

Eligible for Return

  • Unopened physical items in original packaging with the seal intact.
  • Return requested within 14 days of delivery.
  • Items that arrived damaged or incorrect — always covered.
  • Order cancellations within 12 hours of placing the order.
  • Items still in the same condition as when they were shipped.

Not Eligible for Return

  • Activated digital items — once QR codes or digital content are unlocked.
  • Returns requested after 14 days from delivery.
  • Items that have been used, damaged, or altered after delivery.
  • Limited-edition items marked as final sale on their product page.
  • Personalized or custom-made items (e.g., birthday shoutouts already delivered).

Received a Damaged or Incorrect Item?

Contact us on WhatsApp within 7 days of delivery with a photo of the damage or the incorrect item. We'll ship a replacement immediately at no cost — no return required for damaged goods. Report an issue on WhatsApp.

Returns FAQ

Common questions about refunds, cancellations, and return shipping.

Can I get a refund?
Refund eligibility depends on the published refund policy, applicable law, and the type of product or service purchased. In general: unopened physical items are refundable within 14 days of delivery, while activated digital items are non-refundable.
How long does a refund take?
Once we receive and inspect the returned item, refunds are processed within 5–10 business days. The exact timing depends on your payment provider — bank transfers may take longer than card refunds.
Who pays for return shipping?
For damaged or incorrect items, we cover return shipping (or ship a replacement without requiring a return). For change-of-mind returns, the customer is responsible for return shipping costs unless required otherwise by local consumer law.
Can I cancel an order?
You can cancel within 12 hours of placing the order for a full refund. After 12 hours, the order enters fulfillment and can no longer be cancelled. Contact us immediately on WhatsApp if you need to cancel.
What if my card arrives damaged?
We replace damaged cards free of charge. Contact us on WhatsApp within 7 days of delivery with a photo of the damage, and we'll ship a replacement immediately — no return required.
Can I return digital products or NFTs?
Digital products and NFTs are non-refundable once delivered or activated, as they cannot be "returned" in the traditional sense. If you believe there's an error with your digital delivery, contact us on WhatsApp and we'll review it with you.
What if my refund doesn't arrive?
If your refund hasn't appeared after 10 business days, message us on WhatsApp with your order number and refund reference. We'll follow up with the payment provider and keep you updated until it's resolved.
Do refunds cover shipping fees?
Original shipping fees are generally non-refundable for change-of-mind returns. For damaged, incorrect, or lost items, all shipping fees are refunded in full — including any return shipping.

Need help with a return?

Reach our team directly on WhatsApp for a return request, refund status, or to report a damaged item. Every message is answered personally.

Ask on WhatsApp