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Shipping Info · My Fan Vault
Shipping Info

Delivered with
Care & Tracking.

Everything you need to know about how your fan cards and collectibles are packed, shipped, and tracked — worldwide.

Premium Packaging

Every card ships in a matte black collector sleeve with a gold-foil seal, then wrapped in a padded outer mailer for protection.

Worldwide Delivery

We ship to over 40 countries. International orders include full tracking and are handled by trusted courier partners.

Fully Tracked

Every order ships with a tracking number sent to your email as soon as it leaves our studio.

How Shipping Works

Four simple steps from order to doorstep.

1

Order Placed

You complete checkout and receive an order confirmation by email within minutes.

2

Processing

Orders are picked, packed, and quality-checked within 1–3 business days.

3

Dispatched

Your package leaves the studio with a tracking number sent to you by email.

4

Delivered

Track your order in real time until it arrives. Signature required on higher-value items.

Shipping Options

Choose the delivery speed that suits you at checkout.

Standard
Economy tracked shipping — the most affordable option. Available in most regions.
5–10 Days
Express
Faster international delivery with priority handling and full tracking.
2–5 Days
Signature
Requires a signature on delivery — recommended for higher-value collectibles.
3–7 Days

Digital Items Are Delivered Separately

QR unlock codes, digital content, and NFTs are sent by email within 24 hours of purchase — no shipping required. If you ordered both physical and digital items, they will arrive separately. Need help? Message us on WhatsApp.

Shipping FAQ

Common questions about delivery, tracking, and international orders.

How long does delivery take?
Processing takes 1–3 business days. After dispatch, delivery depends on the shipping option selected at checkout — typically 2–10 business days depending on your location.
How do I track my order?
Once your order is dispatched, a tracking number is sent to your email. You can use it on the courier's website to follow your package in real time. If you don't receive a tracking email within 3 days, contact us on WhatsApp.
Do you ship internationally?
Yes — we ship to over 40 countries. International orders include tracking. Any customs duties or import taxes are the responsibility of the recipient and are not included in our shipping fees.
Can I change my shipping address after ordering?
Yes, if the order has not yet been dispatched. Contact us immediately on WhatsApp with your order number and the corrected address. Once an order is dispatched, we cannot redirect it.
What if my package is lost or delayed?
All orders are tracked. If your package is delayed beyond the estimated window, or shows as lost by the courier, message us on WhatsApp and we'll open a trace with the courier and resolve it with you directly.
Do you charge customs or import fees?
We do not charge customs fees ourselves. However, some countries apply import duties or taxes on delivery. These are set by your local customs authority and are the responsibility of the recipient.
Can I combine physical and digital items in one order?
Yes. Physical items and digital items can be purchased together, but they are delivered separately — physical items ship by courier, while digital items are sent to your email within 24 hours.
What if my card arrives damaged?
We replace damaged cards free of charge. Contact us on WhatsApp within 7 days of delivery with a photo of the damage, and we'll ship a replacement immediately — no return required.

Have a shipping question?

Reach our team directly on WhatsApp for tracking help, address changes, or anything else about your delivery.

Ask on WhatsApp